1- RIGHT TO ONLINE RESERVATIONS
Tagarela Tours is a registered trademark of the company Instante Tagarela, Lda, with its registered office at Alameda D. Afonso Henriques no78 Cave 01, 1000-125, Lisbon, registered with the Commercial Registry Office of Lisbon, under the number 514165820.
2- CUSTOMER SERVICE
2.1. For additional information or clarification of any doubts, you can contact Tagarela Tours via email at tagarelatours@gmail.com or, if you prefer, by phone at 00351 913 835 589.
3- OBJECT AND SCOPE OF APPLICATION
3.1. These General Conditions and General Terms and Conditions of Sale exclusively regulate the purchase and sale carried out in the online store (reservations) of Tagarela Tours, between the end, consumer as the buyer and Instante Tagarela, Lda as a seller, and apply to all visitors to the website www.tagarelatours.pt, as well as to all commercial transactions carried out through the online store.
3.2. Browsing the site www.tagarelatours.pt is intended for private use only, so the reproduction, transfer, distribution, or storage of the contents of the online store without prior written authorization is prohibited for any purpose other than strictly personal use.
3.3. The insertion of links to our site for commercial purposes or without prior authorization from Tagarela Tours is expressly prohibited, and the use of the domain www.tagarelatours.pt for abusive purposes will be subject to legal action by Tagarela Tours.
3.4. If we find links that allow access to www.tagarelatours.pt on other sites or references to the online store, please note that Tagarela Tours is not responsible for the links or websites, nor the content posted on them.
3.5. We are strongly committed to ensuring that the information presented on www.tagarelatours.pt is free of typographical errors and will correct any such errors as quickly as possible whenever they occur.
4- INFORMATION ABOUT THE CONTENT OF THE ONLINE STORE
4.1. The website is www.tagarelatours.pt intended for private use only so the reproduction, transfer, distribution, or storage of the contents of the online store without prior written authorization, is prohibited for any other means than strictly for personal use.
4.2. The insertion of links to our website for commercial purposes or without prior authorization from Tagarela Tours is expressly prohibited, and the use of the www.tagarelatours.pt domain for abusive purposes will be subject to the competent legal remedies by Tagarela Tours.
4.3. If we find links that allow access to www.tagarelatours.pt other sites or references to the online store, we inform you that Tagarela Tours is not responsible for the links or sites, nor the contents placed on them.
4.4. We are strongly committed to the information presented in www.tagarelatours.pt is free of typographical errors and we will correct them as soon as possible, whenever this occurs.
4.5. All contractual information is written in English, as well as the information on the articles, and formalization of the sale.
5- COMMERCIAL POLICY
5.1. In case the information presented does not correspond to the characteristics of the product, the customer has the right to terminate the purchase and sale contract under applicable legal standards.
5.2. The photos and videos presented on the site are for illustrative purposes only. Therefore, we recommend that you consult the product details for better information about the characteristics of the items you intend to purchase.
5.3. Prices and product specifications are subject to change without notice. Despite Tagarela Tours’s maximum attention to keeping all information up to date, some products may have an incorrect price, so we will check prices whenever we process orders. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the end consumer by email and await their decision to accept the new proposal or cancel the order.
5.4. Approval of the purchase order or request presupposes that the buyer acknowledges and accepts Tagarela Tours’s General Conditions and General Terms and Conditions of Sale on the website www.tagarelatours.pt.
5.5. All data recorded by Tagarela Tours prove the set of transactions carried out between the seller and the end consumer, and Tagarela Tours is responsible for archiving the electronic document in which the contract is formalized, undertaking to keep it accessible.
6- CUSTOMER AND USER OBLIGATIONS
6.1. Any visitor to the Tagarela Tours site undertakes to comply with and respect these general conditions, observing, in particular, the following obligations:
– It is forbidden to introduce, store, or disclose defamatory, obscene, offensive, xenophobic content, and/or any other content that violates general principles of law and public order through the website www.tagarelatours.pt.
– Keep and do not disclose your password to enter the site to prevent third parties from accessing your account and personal data.
– Do not use false identities.
– Provide your correct personal data and contacts so that Tagarela Tours can properly process orders.
6.2. The end consumer is solely responsible for the accuracy of the personal data communicated to Tagarela Tours and undertakes to enter and inform of any changes through their registered account at www.tagarelatours.pt .
6.3. Tagarela Tours disclaims any responsibility for any delay or inability to process the order resulting from an error or insufficiency of the data communicated by the end consumer.
7- COMPLETION OF THE ONLINE BOOKING INTENTION
7.1. To complete an order on www.tagarelatours.pt it is necessary for the user to have a valid and frequently used email account and to register as a Tagarela Tours customer by filling out the available online form. After registration, simply add all the products that the end consumer wishes to purchase to the virtual shopping cart, following all the steps of the purchase to complete it successfully.
7.2. Filling out a booking intention on www.tagarelatours.pt is very simple:
– Browse through the tour pages and find the tour you want to book.
– Complete the form fields and click send.
– We will receive the request via email and get back to you as soon as possible to confirm your booking.
8- AVAILABILITY OF PRODUCTS AND ORDER CONFIRMATION/CANCELLATION
8.1. Tagarela Tours only processes a booking by a customer after confirmation of the respective payment, so it cannot guarantee the availability of the items until the start of the said processing.
8.2. The fulfillment of all booking intentions placed on the site is subject to the availability of the tours. Tagarela Tours tries to ensure that all items offered for booking on the site are available. However, Tagarela Tours reserves the right not to accept any booking or to cancel bookings already confirmed for tours that are impossible to fulfill. In the event of tour unavailability, Tagarela Tours will immediately inform the end consumer of the partial or total cancellation of their booking, with the buyer entitled to a refund of the corresponding amount already paid.
9- ORDER CONFIRMATION OR CANCELLATION
9.1. Tagarela Tours may not validate a booking that does not have a guarantee of good collection, if the booking is incomplete or incorrect, or if the ordered tours are no longer available. In any of the cases mentioned, Tagarela Tours informs the end consumer via email that the sales contract was not fulfilled, and Tagarela Tours did not proceed with the sale, specifying the reasons.
9.2. If the tours booked on www.tagarelatours.pt are not available at the time of your last access to the site, even after receiving the booking confirmation, or when Tagarela Tours receives your booking, the seller immediately informs the user of the unavailability.
9.3. If booking and payment have been made for tours that are subsequently unavailable, Tagarela Tours will refund the money paid for the unavailable items.
9.4. Tagarela Tours reserves the right to refuse any booking, regardless of the reason, and is not responsible for any damage or cost. Tagarela Tours also reserves the right to cancel any booking, even if it has already been accepted or confirmed by Tagarela Tours, particularly in the following situations:
– The information provided for the invoice is incorrect or unverifiable.
– The bookingr is flagged by the site’s security systems as incorrect, irregular, or susceptible to fraud.
– Payment for the booking is not received within 2 consecutive working days after the booking is accepted.
– It is believed that the buyer cannot carry out this act.
– It was found that there was an error in presenting the tours price.
– It is assumed that the booking originates from a reseller.
10- PAYMENT AND CANCELLATIONS
10.1. No refunds will be provided after the start of the tour or service.
10.2. The cancellation of a booking with Tagarela Tours may result in the application of cancellation fees by Tagarela Tours, with additional banking fees if applicable, as outlined in the following paragraphs. Upon canceling any booking, the customer will be notified via email or phone regarding the total cancellation fees.
- a) If the cancellation occurs with a minimum advance notice of 7 consecutive days, there will be no cancellation fee.
- b) If the cancellation occurs with an advance notice between 3 to 7 consecutive days, the customer will incur in a cancellation fee of 50%.
- c) If the cancellation occurs with an advance notice of 2 consecutive days, the customer will incur a cancellation fee of 100%.
11- PAYMENT CONDITIONS AND SECURITY GUARANTEES
11.1. The client must pay 20% of the total value of the booking prior to the tour by credit card.
11.2. The rest of the value can be payed on the day of the tour by credit card, paypal, money or other option provide by Tagarela Tours.
11.3. In payments made by credit or debit card, all data (such as card number, expiration date, or security code) will be sent to the company that provides remote electronic payment services, if they pay. These details will not be used by Tagarela Tours except for the necessary operations related to the purchase or refund, in case of reimbursement under the exercise of the right of return, or for communication to the police in case of fraud.
11.4. If the customer chooses to pay via ATM (Multibanco), Tagarela Tours will only start processing the order after receiving the payment. Therefore, in this payment method, it is advisable to go to the Multibanco ATM as soon as possible to receive confirmation of your order as quickly as possible. If 2 consecutive working days pass after placing your order and no payment has been received, the order will be canceled.
11.5. We advise against attempting to make payment by any other method not specified on www.tagarelatours.pt. If you do so, Tagarela Tours cannot assume responsibility for lost payment or any other damages that may result.
12- PRICES
12.1. The prices of the tours presented on the site include Value Added Tax (VAT).
13- QUALITY AND WARRANTY
13.1. Tagarela Tours will only sell on www.tagarelatours.pt tours of the highest quality than those available on the market.
14- ORDER CANCELLATION
14.1. If the customer requests a booking on the site wishes to cancel it, they must send an email to tagarelatours@gmail.com with at least 24 hours’ notice.
15- VALIDITY OF PROMOTION OR COMMERCIAL CAMPAIGNS
15.1. Promotional offers or commercial campaigns published on the site are only valid at the time they are displayed on the site and under the established conditions unless otherwise communicated on the site.
15.2. In the event of canceling a tour purchased as part of a commercial campaign or promotion, only the amount spent on the purchase of the item to be returned or exchanged will be credited or awarded.
16- LIABILITY
16.1. Tagarela Tours will only be liable for damages suffered by the customer if such damages result from breaches attributable to Tagarela Tours’s contractual obligations to the customer, or if liability arises from the relevant legal framework.
16.2. If the customer has suffered damages as a result of the site’s activity, Tagarela Tours’s liability is limited to damages to products and reasonable, verifiable costs incurred by the customer due to Tagarela Tours’s violation of these Terms and Conditions of Sale.
16.3. Tagarela Tours is not responsible for damages suffered by third parties as a result of the use of any of our products. Tagarela Tours cannot be held responsible for damages suffered by the buyer as a consequence of the improper use of our products.
16.4. Tagarela Tours is not responsible for damages resulting from incorrect information on the site.
16.5. All products marketed by Tagarela Tours comply with Portuguese and European legislation.
17- INTELLECTUAL AND INDUSTRIAL PROPERTY
17.1. All texts, comments, works, illustrations, artworks, and images reproduced or represented on the site are strictly reserved in terms of copyrights, as well as intellectual property rights, worldwide.
17.2. Therefore, under the Intellectual Property Code, the use of information is only permitted for private purposes, subject to special provisions, including more restrictive provisions included in the code of conduct.
17.3. Any total or partial reproduction or representation of the site, in whole or in part, and of the elements included in it, is strictly prohibited.
17.4. The trade names, trademarks, and distinctive signs reproduced on the site are protected under applicable legal provisions on intellectual property. Any total or partial reproduction of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the Tagarela Tours brand.
17.5. If you wish to use information or materials from the site, you need to obtain prior written permission from Colourtrip.
18- APPLICABLE LAW
18.1. These Terms and Conditions of Sale and all disputes arising out of or related to these terms and conditions, including their validity, the use of the site, or any purchase on it, shall be governed by Portuguese law.
18.2. In the event of a dispute over the interpretation or execution of these Terms and Conditions of Sale, Tagarela Tours and the buyer undertake to make efforts to reach a friendly, fair, and appropriate solution, within a maximum period of 60 (sixty) days from the date of receipt of the communication directed for that purpose by any of the parties involved.
18.3 In the absence of an amicable solution, under the previous paragraph, and in the event of non-compliance with these Terms and Conditions of Sale, both parties determine that the competent court is the Ordinary Court of the District of Lisbon, with express waiver of any other jurisdiction.
19- AMENDMENT OF THE TERMS AND CONDITIONS OF SALE OF THE ONLINE STORE
Tagarela Tours reserves the right to change these Terms and Conditions of Sale at any time. The buyer is subject to the principles and conditions in force on the date of their purchase unless the law or competent authority imposes any changes to them.
In the event of a dispute, the consumer may resort to this Dispute Resolution Entity.
More information on the Consumer Portal www.consumidor.pt
